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Troubleshooting and Field Support

When your unit is down, you need help. You need help from real engineers who are qualified and knowledgeable with the field experience necessary to understand your issues and answer your questions.

Our Engineering staff will provide Emergency Troubleshooting services over the phone—free of charge. If your needs are more complex, we will dispatch one of our Field Engineers to your site on a Time and Materials basis.

Our staff finds real satisfaction in drawing on their knowledge of how "old equipment" operates and how to fix it to solve difficult situations that most engineering firms find too challenging. At the same time, our engineers utilize up to the minute expertise and recent experience to address issues with the newest advances in generator protection and control technology.

Our expertise includes the following Excitation and Voltage Regulator Systems, some of which are no longer supported by the OEM's

Basler DECS-15
Basler DECS-100
Basler DECS-150
Basler DECS-200
Basler DECS-200N
Basler DECS-250
Basler DECS-250E
Basler DECS-250N
Basler DECS-300
Basler DECS-400
Basler DECS-2100
Basler ECS2100
Basler Electric SSE
Basler Electric SR Regulators
Allis Chalmers REGULEX
EM Regulators
GE 3GFA Regulator
GE 3S7930SA Regulator
GEC-Alsthom
GE ALTERREX
GE AMPLIDYNE
GE BUS FED/Potential Source
GE DS3820 Regulator
GE SCPT
GE SCT-PPT
Hitachi HIGEX
Westinghouse BJ30 Regulator
Westinghouse MAGASTAT
Westinghouse MGR
Westinghouse PRX
Westinghouse ROTOTROL
Westinghouse SILVERSTAT
Westinghouse WMA
Westinghouse WTA
 

We can guide you with issues with Generator Protection Systems and Generator Synchronizing Systems such as:

Electromechanical

Basler (Retrofit Relays)
ABB
GE
Toshiba
Westinghouse

Solid-State

Basler Electric
ABB
GE
Westinghouse

Overcurrent

Basler Electric
SEL

Digital

Basler Electric
ABB
GE
SEL
Toshiba
Westinghouse

Analog

Basler Electric
ABB
GE
SEL
Toshiba
Westinghouse

Numerical

Basler Electric
ABB
GE
SEL
Toshiba
Westinghouse

 Our troubleshooting skills extend beyond generating systems. Look to us for assistance with:

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